Privacy Policy

PRIVACY POLICY FOR CHILLI PILATES

At Chilli Pilates we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy has been provided by our legal resource team and reviewed and approved by their solicitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our website or attend at our studios.

We do update this Policy from time to time so please do review this Policy regularly.

Information we collect via our website

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

What data do we collect

In order to ensure the best possible levels of service, we collect certain information. This includes:

  1. Your Name
  2. Your Address
  3. Your Payment Details (please note we do not retain this information as all transactions are done via a secure connection with an established payment provider)
  4. Your Email Address
  5. Your Telephone Number
  6. Where applicable your health information given to us regarding in relation to doing physical activity.

How do we use your data

We will primarily use your data to:

  1. To personalise your experience at Chilli Pilates and keep you safe in our classes
  2. Contact you if there is information or a query regarding the service we are providing
  3. Contact you in relation to products or services
  4. Assist with any customer queries

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
You can read our full Cookie Policy Here
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Storing Your Personal Data
We do not store any personal data unless we have your prior permission, all data is stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Third party links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

 

How can I edit or delete my data

If you have any questions regarding the processing of your personal data you can contact us on 0800 014 8507:

you can request to be removed from the Chilli Pilates database at any time by emailing members@chillipilates.co.uk from the email address which we hold on our database.

  1. you may request a copy of the information. We will provide this free of charge, and no later than 30 days from the receipt of request.
  2. where the request is manifestly unfounded or excessive, we reserve the right to charge a fee. We may also charge a fee if you require further copies of the same information.
  3. we will update our records when you inform us that your details have changed.
  4. we will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with.
  5. in the event that you have not received a response within 30 days you have the right to contact The ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, email: https://ico.org.uk/global/contact-us/email or telephone: 0303 123 1113.
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